Frequently Asked Questions About Big Rig Parts Hub

Have questions about our truck parts, ordering process, shipping, returns, or warranties? Find answers to some of the most common questions below.

If you don’t see an answer to your question, contact Big Rig Parts Hub and our team will be happy to assist.

General Questions

What does Big Rig Parts Hub sell?

Big Rig Parts Hub specializes in new and used heavy-duty truck parts, accessories, trailers, and equipment.

Our inventory includes engines, transmissions, axles, differentials, hoods, bumpers, cab and body parts, interior components, electrical parts, exhaust and emissions components, suspension parts, wheels and tires, fifth wheels, truck accessories, flatbeds, livestock trailers, and more.

What truck brands do you carry parts for?

We carry parts for a wide range of heavy-duty and commercial truck manufacturers, including:

  • Peterbilt
  • Kenworth
  • Freightliner
  • Mack
  • International
  • Volvo
  • Western Star
  • Sterling
  • Autocar
  • Ford
  • And other makes

Availability varies by part and inventory.

Are your parts new or used?

We sell both new and used parts. The condition of each item will be identified in the individual product listing whenever applicable.

Do you sell truck accessories?

Yes. We offer a variety of heavy-duty truck accessories. Available products vary depending on current inventory.

Do you sell trailers?

Yes. Our inventory may include flatbed trailers, livestock trailers, and other truck and trailer equipment. Availability changes, so contact us if you are looking for a specific type of trailer.

Finding the Right Part

How do I know if a part will fit my truck?

Compatibility can depend on the truck’s year, make, model, VIN, engine, transmission, and other specifications.

Before purchasing, we recommend providing as much information as possible about your truck. If available, provide the VIN and part number, along with photos of the existing part.

Can you help me find a part that isn’t listed on the website?

Yes. If you cannot find what you need, submit a Parts Request with your truck and part information.

Providing the year, make, model, VIN, part number, and photos can help us identify what you are looking for.

What information should I provide when requesting a part?

For the best results, provide:

  • Truck year
  • Make
  • Model
  • VIN
  • Engine
  • Transmission
  • Part name
  • Part number, if available
  • Quantity needed
  • Photos, if available

Do you need my VIN?

A VIN is not always required, but it can be very helpful when identifying the correct part for a specific truck.

Ordering

How do I place an order?

You can contact us regarding the product you are interested in and provide the requested information. Our team can assist with availability, product details, pricing, and the next steps for completing your purchase.

Can I contact you before purchasing?

Absolutely. If you have questions about a product’s condition, compatibility, availability, or other details, we encourage you to contact us before placing your order.

Can I request additional photos of a part?

If additional photos are available, you may contact us and request them before purchasing.

Is every part shown on the website currently available?

Inventory can change quickly. Please contact us to confirm current availability before making arrangements based on a particular item.

Shipping

Do you ship truck parts?

Yes. We ship truck parts and equipment to customers throughout the United States.

Do you ship large or heavy truck parts?

Yes. Large and heavy components may require specialized freight shipping depending on the item’s size and weight.

Shipping arrangements and costs can vary depending on the product and delivery location.

How long does shipping take?

Shipping and processing times vary depending on the item, destination, shipping method, and availability.

We will provide applicable shipping information for your order.

Can I track my shipment?

When tracking is available for the selected shipping method, tracking information will be provided to the customer.

Returns & Refunds

Can I return a part?

Returns are subject to our Refund & Return Policy. Please review the policy before purchasing and contact us if you have questions about whether a particular item is eligible for return.

What if I receive the wrong part?

If you believe you received an incorrect item, contact us as soon as possible with your order information and photos of the item received.

What if my part arrives damaged?

Inspect your shipment when it arrives. If the item appears to have been damaged during shipping, document the damage with photographs and contact us as soon as possible.

Are all parts eligible for return?

No. Return eligibility may vary depending on the product and its condition. Certain items may be non-returnable or subject to specific conditions.

Please review our Refund & Return Policy before purchasing.

Warranty

Do your parts come with a warranty?

Warranty coverage varies by individual product. If a warranty applies to a product, the applicable warranty information will be provided in the product listing or sales documentation.

What if a part is sold without a warranty?

Some products may be sold as-is or without a warranty. Always review the individual product listing for the applicable warranty information before purchasing.

How do I make a warranty claim?

If you believe there is a warranty issue with your purchase, contact us with your order information and details about the problem. Additional information or documentation may be requested depending on the product and applicable warranty.

About Big Rig Parts Hub

Where is Big Rig Parts Hub located?

Big Rig Parts Hub is located in Ocala, Florida.

Do you have a repair shop?

No. Big Rig Parts Hub is a truck parts and equipment sales business. We sell new and used heavy-duty truck parts, accessories, trailers, and equipment. We do not operate a truck repair shop.

Do you sell parts for individual truck owners and businesses?

Yes. We serve customers looking for heavy-duty truck parts and equipment, including individual truck owners, operators, businesses, and other customers.

Still Have Questions?

If you couldn’t find the answer you’re looking for, we’re here to help.

Contact Big Rig Parts Hub with your question or submit a Parts Request if you’re looking for a specific truck component.

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Big Rig Parts Hub

New & Used Heavy-Duty Truck Parts, Accessories & Equipment

Ocala, Florida, USA

Peterbilt • Kenworth • Freightliner • Mack • International • Volvo • Western Star • Sterling • Autocar • Ford • And More