Refund & Return Policy
At Big Rig Parts Hub, we want our customers to have clear information before purchasing new or used heavy-duty truck parts, accessories, trailers, and equipment.
Because truck parts can vary significantly by year, make, model, engine, transmission, configuration, condition, and application, customers are encouraged to verify compatibility before completing a purchase.
Please review the following policy before placing your order.
Returns
Returns may be accepted depending on the product and the circumstances of the return.
Before returning any item, customers must contact Big Rig Parts Hub and receive return instructions. Do not send an item back without first contacting us.
Return eligibility may vary depending on the type of product purchased, its condition, and the reason for the return.
Verify Compatibility Before Purchasing
Customers are responsible for confirming that the part they are purchasing is suitable for their truck or application.
When available, customers should provide:
- Truck year
- Truck make
- Truck model
- VIN
- Engine
- Transmission
- Part number
- Photos of the existing part
- Any other relevant identification information
We strongly recommend contacting us before purchasing if you are unsure whether a part will fit your truck.
Providing a VIN or part number can help reduce the possibility of ordering an incompatible part.
Used Parts
Used truck parts are previously owned or removed components and may show signs of normal use, wear, scratches, surface imperfections, or other cosmetic conditions.
The condition of used parts will vary from item to item.
Customers should carefully review the individual product description, photographs, condition information, and applicable warranty information before purchasing a used part.
Used parts must be returned in the same condition in which they were sold unless otherwise agreed in writing.
New Parts
New parts must be returned in their original condition and, where applicable, with the original packaging, labels, documentation, and accessories.
Parts that have been installed, modified, damaged, disassembled, or otherwise altered may not be eligible for return.
Incorrect or Damaged Items
If you receive an item that appears to be incorrect, damaged, or different from what was ordered, contact Big Rig Parts Hub as soon as possible.
Please provide:
- Order information
- Description of the issue
- Photographs of the item
- Photographs of the packaging, if applicable
- Any relevant shipping documentation
This information can help us investigate the issue and determine the appropriate resolution.
Shipping Damage
Customers should inspect shipments upon delivery whenever possible.
If an item arrives visibly damaged, photograph the damage before disposing of any packaging and contact us promptly.
For freight shipments, customers should also document any visible damage on the delivery receipt when applicable.
Failure to properly document shipping damage may make it more difficult to pursue a claim with the carrier.
Items That May Not Be Eligible for Return
Certain products may be non-returnable because of their nature, size, condition, customization, installation, or other circumstances.
Examples may include:
- Parts that have been installed
- Parts that have been modified or altered
- Parts damaged after delivery
- Parts disassembled after purchase
- Custom or specially ordered items
- Items sold specifically as-is
- Certain oversized or freight items
- Items identified as non-returnable in the product listing
Return eligibility will depend on the specific product and circumstances.
Return Shipping
Unless otherwise agreed, customers may be responsible for return shipping costs when a return is requested for reasons such as ordering the wrong part, changing their mind, or no longer needing the item.
If Big Rig Parts Hub sends an incorrect item or an item is determined to have been damaged before shipment, we will work with the customer to determine the appropriate shipping resolution.
Refunds
Once an approved return is received and inspected, Big Rig Parts Hub will determine whether the item qualifies for a refund.
Approved refunds will be issued using the applicable original payment method whenever possible.
The amount of any refund may depend on the condition of the returned item and the circumstances of the return.
Shipping charges may be non-refundable unless otherwise required or agreed upon.
Return Conditions
To help ensure a successful return:
- Contact us before sending the item back.
- Keep the item in its original condition.
- Do not install or modify the part if you are considering returning it.
- Keep original packaging and documentation when applicable.
- Provide photographs when requested.
- Follow the return instructions provided by Big Rig Parts Hub.
Trailer, Flatbed & Large Equipment Returns
Large items such as flatbeds, livestock trailers, and other heavy equipment may have different return requirements because of their size, transportation requirements, and nature.
Customers should contact Big Rig Parts Hub before purchasing if they have questions about the return terms applicable to a particular large item.
Final Sale & As-Is Items
Some products may be specifically identified as final sale or sold as-is.
Products identified as final sale or as-is may not be eligible for return or refund except where required by applicable law or where otherwise agreed in writing.
Customers should carefully review the product listing and applicable warranty information before purchasing.
Questions About a Return?
If you have questions about whether an item is eligible for return, please contact Big Rig Parts Hub before sending the item back.
Contact Us
Big Rig Parts Hub
Ocala, Florida, USA
New & Used Heavy-Duty Truck Parts, Accessories & Equipment
Peterbilt • Kenworth • Freightliner • Mack • International • Volvo • Western Star • Sterling • Autocar • Ford • And More