Warranty Policy

Big Rig Parts Hub Warranty Policy

At Big Rig Parts Hub, warranty coverage varies by product. Certain new, used, rebuilt, remanufactured, truck, tractor, agricultural, trailer, and heavy equipment parts may carry a specific warranty.

The warranty applicable to a particular product will be identified on the product listing, sales invoice, warranty documentation, or other applicable sales documentation.

Customers should carefully review the warranty information provided with the individual product before purchasing.

Warranty Coverage Period

Warranty coverage begins on the date shown on the original sales invoice, unless a different start date or warranty period is specifically stated in writing.

Any warranty claim or return must be submitted within the applicable warranty or return period. Claims submitted after the applicable period may not be considered.

The original sales invoice must be retained as proof of purchase and may be required when submitting a warranty claim.

Vendor Warranty

Some products may carry a warranty provided by the original manufacturer, supplier, vendor, or other third party.

When a product is covered by a vendor warranty, Big Rig Parts Hub may assist in submitting the claim to the applicable vendor.

Vendor warranty claims are subject to the vendor’s warranty terms, inspection, and approval.

Big Rig Parts Hub does not control the vendor’s claim evaluation or approval process. Vendor evaluations may take time, and any credit, replacement, or other resolution is subject to the applicable vendor’s decision.

Used Parts Warranty

Warranty coverage on used parts varies by product.

Unless a different warranty is specifically stated on the product listing or sales invoice, used parts do not include labor reimbursement.

Used parts must be installed, maintained, and used properly for their intended application.

Warranty coverage may be denied when a failure results from improper installation, misuse, abuse, neglect, improper maintenance, incorrect application, modification, or other excluded circumstances.

Used Engines

When a used engine is sold with a specific engine warranty, coverage may be limited to the basic engine, including applicable internally lubricated components such as:

  • Engine block

  • Crankshaft

  • Camshaft

  • Bearings

  • Internal gears

  • Valve lifters

  • Rocker arm assemblies

  • Push rods

  • Valve guides

  • Pistons

  • Piston rings

  • Cylinder liners

  • Connecting rods

  • Cylinder heads

  • Head gaskets

  • Other engine long-block internally lubricated components, as applicable

Other engine gaskets and oil seals may be covered only when they are replaced as part of an otherwise covered repair.

Engine Components Generally Not Covered

Unless specifically stated otherwise, the warranty does not cover engine accessories or external components, including but not limited to:

  • Wiring

  • Electronic control modules

  • Electronic sensors

  • Sending units

  • Fuel pumps

  • Fuel injectors

  • Carburetors

  • Water pumps

  • Air compressors

  • A/C compressors

  • Power steering pumps

  • Turbochargers

  • Oil coolers

  • Aftercoolers

  • Fan clutches

  • Flywheels

  • Alternators

  • Starters

  • Intake manifolds

  • Exhaust manifolds

  • Engine brakes

  • Engine covers

  • EGR components

  • Motor mounts

Customers are responsible for replacing applicable oil filters, oil, fluids, gaskets, and seals at the time of installation when required.

It is recommended that the front and rear main seals be inspected and replaced as appropriate before installing a used engine.

No labor reimbursement is provided for used engine warranty claims unless specifically stated otherwise in writing.

Transmissions & Differentials

Warranty coverage for used, new, or rebuilt transmissions and differentials is limited to the components specifically covered by the applicable product warranty.

For warranties covering internally lubricated components, coverage may include applicable internally lubricated components of the transmission or differential.

Unless specifically stated otherwise, warranty exclusions include, but are not limited to:

  • Incorrect or improper fluids

  • Oil leaks caused by seals or gaskets

  • Electrical components

  • Improper installation

  • Improper maintenance

  • Incorrect application

  • Damage caused by a third-party service provider

No labor reimbursement is provided for used transmissions or differentials unless specifically stated otherwise in writing.

Rebuilt Heavy-Duty Transmissions

Certain Big Rig Parts Hub rebuilt heavy-duty transmissions may carry specific warranty coverage.

When a rebuilt transmission is sold with a 2-Year Unlimited Mileage Parts Warranty, the applicable coverage may include:

First Year

Parts and limited labor may be covered, subject to the applicable warranty terms.

If installed and repaired at an authorized Big Rig Parts Hub location, labor to repair the transmission itself may be covered according to the applicable warranty.

Labor coverage of up to $500 toward removal and replacement (R&R) may apply where specifically stated in the applicable warranty.

Second Year

Parts coverage may continue for the second year.

Labor coverage toward removal and replacement (R&R) is not included during the second year unless specifically stated otherwise.

Big Rig Parts Hub reserves the right, at its discretion, to repair the transmission, supply replacement parts, or pay the applicable cost of covered parts.

The exact warranty provided for an individual rebuilt transmission is determined by the warranty stated on the applicable product listing, invoice, or warranty documentation.

Tractor Parts & Agricultural Equipment

Warranty coverage for tractor parts, agricultural equipment, agricultural machinery, implements, and related components varies by product.

Some tractor and agricultural products may carry a manufacturer, vendor, used-part, rebuilt-part, or product-specific warranty.

The applicable warranty period and covered components will be stated on the individual product listing, invoice, or warranty documentation when applicable.

Unless specifically stated otherwise:

  • Installation labor is not covered.

  • Diagnostic charges are not covered.

  • Transportation and travel expenses are not covered.

  • Damage caused by improper installation or application is not covered.

  • Maintenance items and consumable materials are not covered.

  • Modifications or alterations may void applicable warranty coverage.

Customers should verify the equipment’s year, make, model, serial number, part number, and application before purchasing.

Labor Coverage

Big Rig Parts Hub does not generally provide labor coverage for used parts.

Unless specifically stated in the applicable product warranty, warranty coverage does not include labor for:

  • Installation

  • Removal

  • Replacement

  • Diagnosis

  • Troubleshooting

  • Transportation

  • Travel

  • Equipment downtime

  • Other repair-related services

Any labor coverage specifically provided for a particular product will be limited to the terms stated in that product’s warranty.

Warranty Exclusions

Unless specifically stated otherwise in writing, warranty coverage does not include losses, expenses, or damages resulting from or related to:

  • Towing

  • Downtime

  • Diagnostic time

  • Progressive damage

  • Fluids

  • Oil

  • Filters

  • Shop supplies

  • Oil leaks

  • Loss of revenue

  • Loss of vehicle or equipment use

  • Accidents

  • Abuse

  • Neglect

  • Alteration or modification

  • Improper installation

  • Improper maintenance

  • Improper application

  • Travel expenses

  • Lodging

  • Rental expenses

  • Road service calls

  • Overtime

  • Transportation expenses

  • Consequential or incidental damages

This list is not exhaustive.

Installation & Maintenance Requirements

Customers are responsible for having parts and equipment properly installed and maintained.

Warranty coverage may be denied if a failure is caused by:

  • Improper installation

  • Incorrect application

  • Failure to follow manufacturer specifications

  • Improper maintenance

  • Failure to use the correct fluids or lubricants

  • Continued operation after a known problem occurs

  • Unauthorized modification

  • Abuse or neglect

Big Rig Parts Hub sells parts and equipment and does not provide repair or installation services.

Customers should use a qualified repair facility or technician when professional installation or repair is required.

Warranty Authorization

All warranty work must be authorized by Big Rig Parts Hub before repairs are performed when authorization is required under the applicable warranty.

Repairs performed without required prior authorization may result in denial of the warranty claim.

Customers should contact Big Rig Parts Hub as soon as a potential warranty issue is discovered and before disassembling or repairing the warranted component whenever possible.

Warranty Claims Procedure

To submit a warranty claim, the purchaser may be required to provide:

  1. The original sales invoice.

  2. Customer name, address, and telephone number.

  3. The name, address, and telephone number of the repair facility, when applicable.

  4. A detailed diagnosis of the problem.

  5. A written estimate showing applicable parts and labor.

  6. Mileage, operating hours, or other applicable usage information.

  7. Service and maintenance records, when requested.

  8. Photographs or videos of the issue, when requested.

  9. Any other information reasonably required to evaluate the claim.

The repair facility may be required to:

  • Be open to the public and operate as a legitimate repair facility.

  • Use replacement parts supplied or approved by Big Rig Parts Hub when required.

  • Return replaced or damaged parts to Big Rig Parts Hub when requested.

  • Follow the applicable warranty authorization and inspection procedures.

Prior Authorization

Warranty repairs must be authorized by Big Rig Parts Hub before work is performed when prior authorization is required.

Big Rig Parts Hub reserves the right to inspect the warranted component before approving a claim.

Failure to obtain required authorization before performing warranty work may result in denial of the claim.

Replacement Parts

If a replacement part is approved under warranty, Big Rig Parts Hub may, at its discretion:

  • Repair the original part

  • Supply a replacement part

  • Supply applicable replacement components

  • Pay the applicable cost of covered parts

Replacement parts provided under a warranty are covered only for the remaining portion of the original warranty period, unless otherwise stated in writing.

Big Rig Parts Hub may require payment for a replacement part before shipment. If the original warranted part is subsequently approved under the applicable warranty, the appropriate credit or refund will be handled according to the warranty terms.

Warranty Claim Limits

Unless otherwise required by applicable law, the maximum liability under a warranty claim will not exceed the original purchase price of the warranted part.

Big Rig Parts Hub is not responsible for indirect, incidental, special, or consequential expenses or losses arising from a warranted product.

Warranty Refunds

When a refund is approved under a warranty claim, the refund will be issued after the applicable part has been returned and inspected.

Refunds are issued at the discretion of Big Rig Parts Hub according to the applicable warranty terms.

Shipping and freight charges are not reimbursed under warranty claims unless otherwise required by applicable law or specifically agreed to in writing.

Core Warranty & Core Eligibility

Some products may include a refundable core charge.

A core charge is a deposit associated with certain rebuildable or re-manufacturable components. The charge encourages the return of the original component so it can potentially be rebuilt, remanufactured, or recycled.

A refundable core may be eligible for a refund when:

  • The core is returned within the applicable core eligibility period.

  • The returned core corresponds to the purchased component.

  • The core is substantially the same type of component.

  • The core is in a rebuildable or otherwise acceptable condition.

  • The core meets the applicable requirements provided by Big Rig Parts Hub.

The applicable core eligibility period will be stated on the invoice, product listing, or other applicable documentation.

Core Returns

Customers should contact Big Rig Parts Hub before returning a core when return authorization is required.

The core should be properly packaged and protected during transportation.

Customers are responsible for return freight charges associated with core returns unless otherwise agreed in writing.

Big Rig Parts Hub may inspect returned cores before issuing a refund.

Core refunds are generally processed within 10–15 business days after receipt and inspection, provided all applicable requirements have been satisfied.

Non-Transferable Warranty

Unless otherwise stated in writing, warranties provided by Big Rig Parts Hub are non-transferable and apply only to the original purchaser identified on the applicable sales documentation.

No Additional Warranties

Except where expressly stated in the applicable product warranty or required by applicable law, Big Rig Parts Hub does not provide additional express warranties beyond the warranty specifically stated for the product.

To the extent permitted by applicable law, implied warranties, including warranties of merchantability or fitness for a particular purpose, are disclaimed.

Nothing in this Warranty Policy is intended to exclude or limit any warranty, right, or protection that cannot legally be excluded or limited.

Product-Specific Warranty Terms

Because Big Rig Parts Hub sells a wide variety of new, used, rebuilt, and specialized products, the warranty stated on the individual product listing, sales invoice, or written warranty documentation controls when it differs from these general terms.

Customers should always review the warranty information associated with the specific product before completing a purchase.

Contact Big Rig Parts Hub

If you have a warranty question or need to submit a warranty claim, please contact us with your original sales invoice and all relevant information concerning the product and the issue.

Big Rig Parts Hub
Ocala, Florida, USA

Phone: [Your Phone Number]

Email: [Your Email Address]

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Big Rig Parts Hub

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